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You have the right to withdraw from this contract within fourteen (14) days without giving any reason, except for purchases involving digital products such as event tickets, where the right of withdrawal is excluded.
The withdrawal period is fourteen (14) days from the day the contract was concluded, or in the case of a contract involving goods, from the day you or a third party, other than the carrier, take possession of the goods.
To exercise your right of withdrawal, you must inform us (Ticket+ by YJAR GmbH, Elsterweg 2, 97437 Haßfurt, Germany, Email: contact@ticket-plus.net) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event no later than fourteen (14) days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen (14) days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
(If you want to withdraw from the contract, please fill out this form and send it back.)
— To Ticket+ by YJAR GmbH, Elsterweg 2, 97437 Haßfurt, Germany, Email: contact@ticket-plus.net
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if notification is on paper)
— Date
(*) Delete as appropriate.
No Right of Withdrawal for Digital Products: Please note that digital products such as event tickets are non-refundable and are excluded from the right of withdrawal as per Article 16(m) of Directive 2011/83/EU. Once your purchase is confirmed, the transaction is final.
For more detailed information on our terms and conditions, privacy practices, and other relevant policies, please refer to the following pages:
